Planet Fitness at 5301 Alpha Road, Dallas

Reviews

• vanessa Evans

  Jun 17, 2018
  ★ ☆ ☆ ☆ ☆
  This was a ok Gym until the Manager Laura RUINED my experience. I’ve only been 4 times and every time she gives me a hard time about a payment I MADE for my annual fee. She said it didn’t REFLECT in the system. This makes me feel as if this lady is really HARASSING me when I come in, only because I went the day before and no one said anything about a balance due. Which I have receipts for my payment I kindly show her and she proceeds to call anyways. Then she gets on the phone to contact customer service asking me for my date of birth and things only for them to tell her I’m good or that the payments arent reflecting right now. I HIGHLY DISAGREE with the way she handled the situation which I think she takes her job to far and is not personable at all like other staff at other gyms I’ve visited in the pass.

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